Frequently Asked Questions

Making Reservations

  • How do I make a reservation?

    Reservations can be made online or over the phone at 973.663.5000.

  • What are your payment options?

    We accept all major credit cards & gift cards. Unfortunately, to make a reservation we do not accept cash or checks; however, if you are submitting payment for large organizations or private events; we will accept one check. Upon boarding the boat, however; we do accept all major credit cards and cash.

  • Do you hold reservations?

    No, we do not hold reservations. Payment is required upon reservation & tickets are final sale.

  • I have a gift card, how do I redeem it?

    Gift cards cannot be redeemed online! Unfortunately, they can only be redeemed aboard our vessel. Reservations are still required in order to hold your space. You can call the office at (973) 663-5000 to make your reservation or you can use the website as well. After selecting the desired cruise via our website, select the “Gift Card” ticket type for the number of guests in your party. Please be sure that no other ticket type is selected. Gift cards must then be presented at the time of cruise for admission on board. Redemption is subject to cruise availability.

  • Where do I pick up my tickets?

    We don’t have physical tickets. You are not required to print out your confirmation or bring it with you. You just need to arrive with your entire party. Each Captain is equipped with our Guest Manifest via an iPad. Guests will simply state their last name and number of guests in the party to our captains. Upon boarding, a server will be able to assist you to your pre-assigned table.

  • Where is Miss Lotta’s boarding area?

    Walk towards the water! Please utilize the stairs, located to the right of the golf course kiosk. Those stairs will take you down to the boardwalk where Miss Lotta is docked. We also offer a wheelchair ramp located within the miniature golf course that can also take you down to where Miss Lotta is docked.

  • Where do I park my car?

    The parking lot is located across the street from the Lake Hopatcong Miniature Golf Course. You will receive detailed directions and a map of the exact location upon receiving your Booking Confirmation via email.

    For a Visual Diagram, Click Here!

  • Can I come by boat?

    Yes! We offer dock slips for all of our guests. They are shared with the Lake Hopatcong Golf Course & Alice’s. They are located in the marina near the boarding area of Miss Lotta.

  • What happens if it is raining or there is inclement weather on the day of my cruise?

    Miss Lotta cruises rain or shine. We have a climate controlled/enclosed dining room. All activities run regardless of weather conditions. If the guest fails to show up for the activity due to weather preferences, they will not be able to obtain a refund or reschedule. In the event of severe weather, the cruise will be cancelled. We will notify all guests via email or telephone up to 2 hours before the event. If Lake Hopatcong Cruises cancels an activity, the ticket holder will be able to obtain a refund for tickets purchased or he/she will be able to reschedule for another date — subject to availability. For more information about our policies, please visit our policies page.

  • Do you offer children’s tickets and meals?

    Yes! We offer two different types of children’s tickets!

    • Child’s Buffet Ticket (age 4-13) - This ticket price is half of the adult ticket price. It includes the two-hour tour and food from the buffet.
    • Kid’s Meal Package (age 4-13) - This ticket price is $15.00. It includes the two-hour tour, a juice box and a little gable box of kid friendly foods up to the discretion of the catering restaurant. (Kids Meals that can be expected in the package: grilled cheese, chicken nuggets, cheese quesadilla, hamburger, etc.)

    Note: While purchasing your tickets, please select the number of children three and below. It is required for us to have a head count for every guest, no matter the age.

On-Board Experience

  • What is the dress code for the cruise?

    Our dress code is casual. We suggest bringing a light jacket on board, as it can get a bit breezy on the upper deck! Guests who arrive for their cruise without any shoes will be prohibited from boarding our vessel.

  • What time does boarding begin?

    Boarding typically begins 15 minutes prior to your cruise departure time. Boarding time is occasionally adjusted based on the manager’s discretion. We want to ensure that our dining room and buffet area are in perfect condition to meet your expectations on the cruise.

  • Is smoking allowed?

    No, smoking is prohibited aboard Miss Lotta.

  • Is the cruise narrated?

    No, our cruises are not narrated. Our Captains will point out important locations around the lake. If you are looking to learn about the history of the lake, we do offer a two-hour Historical Excursion with historian Marty Kane starting in the month of May.

  • Are there pre-assigned seats?

    Yes, each reservation will have a table labeled by the last name of the party in our main dining room. Unfortunately, without notice, we will not be able to ensure that all guests will be seated by the party they prefer. If you would like to sit with your friends or family that have a reservation under a different name, please send us an email or call the office 48 hours in advance so that we can set the tables accordingly.

  • Should I tip the staff?

    Yes! Gratuity is not included in the price of your ticket. It is customary to extend gratuities to the staff for their services. You will be able to leave gratuities via credit card or cash, but gratuities cannot be left with a Lake Hopatcong Cruises Gift Card.

  • Will my party get their own table?

    We do our best to ensure that each guest is comfortable at their table with their own party; however, due to limited space in the main dining room, we occasionally seat multiple parties at one table. The upper deck is first come, first serve. If you would like to spread out and enjoy the view of the lake, we suggest heading to the upper deck as soon as you board.

  • Is there a bathroom on board?

    Yes, Miss Lotta is equipped with 2 bathrooms.

  • Is there a bar on board?

    Yes, Miss Lotta has a fully stocked bar. We accept all major credit cards, cash and Lake Hopatcong Cruises gift cards.

  • Is the boat wheelchair and handicapped accessible?

    Lake Hopatcong Cruises is handicapped accessible, but Miss Lotta is not ADA compliant. Our vessel can accept wheelchairs that do not exceed 27” in width. The bathrooms on board are limited in space and are not handicapped accessible. Our staff will do their best to accommodate everyone that is handicapped or in a wheelchair and our crew is always happy to provide additional assistance.

  • Do you offer life jackets?

    Yes, we do have life jackets. We supply enough life jackets for every passenger on our vessel, but adults are not required to wear them during the cruise. All children under the age of 13 must wear a life jacket and be accompanied by an adult on the upper deck.

  • Can we stop at other locations around the lake?

    Unfortunately, we are not permitted to stop at any other locations other than our home port.

  • Will I get seasick aboard the boat?

    The Miss Lotta is equipped with a gyro-stabilization system which ensures for a smooth sail. However, if you are sensitive to motion and get sick easily, then we suggest renting one of our seasickness bands that you can wear for the entire trip on the water. It’s easy! All we need from you is a $10 placeholder at the beginning of the cruise, and once you return the band, you get your money back!

Food & Beverage

  • Are there gluten-free and vegetarian options?

    Gluten-free and vegetarian meal accommodations can be provided by the catering restaurant if we are notified within 24-48 hours in advance via phone or email.

  • Can you accommodate my food allergy or dietary restriction?

    Yes, most food allergies and dietary restrictions can be accommodated by the catering restaurant if we are notified within 24-48 hours in advance via phone or email.

  • Can I bring my own food/beverage on board?

    No, outside food/beverage is prohibited on board.

  • Can we bring a cake on board?

    Cakes are prohibited on our public cruises. If you are renting the vessel for a private event, you are more than welcome to bring your own cake on board; however, candles are prohibited.

  • What is provided on the buffet?

    We receive our food from either The Windlass or Alice’s Restaurant. Buffet items vary per cruise (i.e., dinner is different than lunch). We have no set menus due to the daily and seasonal item change at the restaurants. We offer a variety of options to meet each of our guest’s expectations. You can expect to see a mixture of hot and cold items. For more information regarding the buffet please call the office.

  • When will we receive our meal?

    Your server will notify you when the buffet has been opened to the guests. This typically happens once each guest has received their first drink after boarding.

  • Are drinks included in the ticket price?

    Beverages (Non-alcoholic and alcoholic) are NOT included in your ticket price. They can be purchased on board the boat the day of your cruise. Cash or credit is accepted.

Special Occasions/Decorations

  • Can we bring our own decorations?

    Decorations are prohibited on our public cruises. If you are renting the vessel for a private event, you are more than welcome to bring your own decorations and decorate as you please. We just ask that you leave the confetti at home and clean up your decorations after your private event.

  • Can we bring a cake on board?

    Cakes are prohibited on our public cruises. If you are renting the vessel for a private event, you are more than welcome to bring your own cake on board; however, candles are prohibited.

  • We’re celebrating a special occasion, what can Lake Hopatcong Cruises offer our party?

    If you are celebrating something special, please send us an email or call us in the office to notify us. We will make a note in your reservation and the captains will make an announcement over the loudspeaker. If someone in your party is celebrating a birthday, we will make an announcement and bring over our famous “birthday hat” which makes for a good photo opportunity!

Thanks for a great season, we are currently closed. See you in the spring!

We are currently accepting inquiries for private events for 2021.

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